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Terms & Privacy

Terms of Use

Section 1: User Account and Registration

To shop with “My Moo Mugs,” customers may register for an account through our website. This registration process helps streamline the shopping experience, allowing for easier order tracking and quicker checkout in the future. Customers are responsible for providing accurate personal information during registration and maintaining the confidentiality of their account credentials. Regularly updating account details ensures smooth transactions and communication.

Section 2: Product Information and Availability

“My Moo Mugs” prides itself on offering a wide range of high-quality, cow-themed drinkware. Each product listing on our website provides detailed information, including materials, capacity, and care instructions. We strive to keep our inventory updated; however, product availability may vary due to demand and supply factors. If a product is back ordered, we will provide an estimated restocking date.

Section 3: Pricing and Payment

All prices listed on the “My Moo Mugs” website are in Australian dollars and include GST where applicable. We accept various payment methods, including credit/debit cards and PayPal, ensuring a secure transaction environment. The total cost of your order will include the price of the product(s) and any applicable shipping fees, which will be communicated at checkout.

Section 4: Shipping and Delivery

“My Moo Mugs” offers shipping across Australia with estimated delivery times provided at checkout. Shipping fees are calculated based on the delivery location and the size of the order. We partner with reputable couriers to ensure timely and safe delivery of your orders. Please note that delivery times may vary due to external factors beyond our control.

Section 5: Returns, Refunds, and Exchanges

We accept returns and exchanges on a case-by-case basis within 20 days of purchase. If you’re not satisfied with your purchase, please contact us via our “Contact Us” page to discuss your options. Eligibility for returns or exchanges requires that items be in their original condition, unused, and with all packaging intact. Refunds will be processed using the original payment method.

Section 6: Use of the Website and Prohibited Activities

Our website is designed to offer you a seamless and enjoyable shopping experience. We encourage you to use our website for its intended purposes: browsing our catalogue, placing orders, and engaging with our content. Prohibited activities include, but are not limited to, unauthorized use of our content, infringing on our intellectual property rights, and any form of fraudulent activity. We reserve the right to terminate accounts or orders that are involved in such activities.

Section 7: Privacy Policy

Your privacy is paramount to us at “My Moo Mugs.” We are committed to protecting your personal information and ensuring its confidentiality. Our Privacy Policy details how we collect, use, and secure your data, including information provided during account registration and order placement. For more detailed information, please refer to our full Privacy Policy on our website.

Section 8: Limitation of Liability

“My Moo Mugs” ensures that all information on our website is accurate and up-to-date, and we strive to provide high-quality products. However, we are not liable for any indirect, special, or consequential damages arising from the use of our website or products. Our liability is limited to the extent permitted by law, and we do not exclude or limit liability for anything that cannot be legally excluded or limited.

Section 9: Dispute Resolution

We aim to resolve any disputes amicably and efficiently. If you have any concerns or issues with our products or services, please reach out to us directly through our “Contact Us” page. We prefer to settle disputes through negotiation and mediation. However, any unresolved disputes will be governed by the laws of Australia and will be subject to the exclusive jurisdiction of the Australian courts.

Section 10: Changes to the Terms of Service

“My Moo Mugs” reserves the right to update or modify these Terms of Service at any time without prior notice. Such changes will be effective immediately upon posting on our website. By continuing to use our website after any changes are made, you agree to be bound by the revised terms. We encourage you to review the Terms of Service regularly to ensure you are aware of any updates.

Section 11: Acknowledgement and Acceptance of Terms

By using the “My Moo Mugs” website, placing an order, or registering an account, you acknowledge that you have read, understood, and agreed to be bound by these Terms of Service. If you do not agree with any part of these terms, you should discontinue the use of the site and any related services immediately.

Section 12: Intellectual Property Rights

All content on the “My Moo Mugs” website, including but not limited to text, graphics, logos, images, and software, is the property of “My Moo Mugs” or its content suppliers and is protected by Australian and international copyright and trademark laws. Unauthorized use, reproduction, or distribution of any material from our website without prior written permission from us is strictly prohibited.

Section 13: External Links

Our website may contain links to third-party websites or resources. These links are provided for your convenience only, and we do not endorse and are not responsible or liable for, the content, products, or services on or available from such websites or resources. Use of these external sites is at your own risk.

Section 14: User Content

If our website allows for user-generated content, such as reviews or comments, you are solely responsible for the content you create. By posting content on our site, you grant “My Moo Mugs” a non-exclusive, royalty-free, perpetual, and worldwide license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content in any media.

Section 15: Termination

“My Moo Mugs” reserves the right, at its sole discretion, to terminate your access to all or part of the website, without notice, for any reason, including without limitation, a breach of these Terms of Service. Upon termination, you must cease all use of the website and destroy any materials downloaded or printed from the site.

Privacy and Cookies Policy for My Moo Mugs

Welcome to My Moo Mugs! Your privacy is paramount to us, and this policy outlines our commitment to protecting your personal data and privacy. It details the types of information we collect, how we use it, and the measures we take to ensure your data is secure.

Information Collection

My Moo Mugs collects information to provide better services to all our users. We gather personal information such as your name, email address, postal address, and payment details when you register on our site, place an order, subscribe to our newsletter, or contact us directly. This information is essential for processing transactions, delivering orders, and improving your overall shopping experience with us.

Use of Information

The information you provide helps us personalize and continually improve your shopping experience at My Moo Mugs. Specifically, we use this information to:

  • Process transactions and deliver orders.
  • Respond to customer service requests and support needs.
  • Send periodic emails related to your order or other products and services.
  • Improve our website based on your feedback and interactions.

We assure you that your information will not be sold, exchanged, transferred, or given to any other company for any reason without your consent, other than for the express purpose of delivering the purchased product or service requested by the customer. We remove your order details and information from our system after 60 days. 

Data Protection

We implement a variety of security measures to maintain the safety of your personal information. Your personal data is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. Furthermore, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

Cookies Policy

My Moo Mugs uses cookies to enhance your experience on our site. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enable the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in our shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services.

User Consent

For cookies and personal data collection, we actively seek your consent. Upon visiting My Moo Mugs, you’ll encounter a notification about our use of cookies, where you can choose to accept, customize, or decline cookie usage based on your preferences. Your continued use of our site, following the posting of changes to our privacy policy, will signify your acceptance of those changes and our updated practices.

Third-Party Websites

Our site may include links to third-party websites for your convenience and information. These external sites operate independently from My Moo Mugs and may have their own privacy policies or terms of service. We encourage you to review these policies when visiting external sites, as we do not accept responsibility for the content or privacy practices of such sites.

Policy Changes

My Moo Mugs reserves the right to update or change our Privacy and Cookies Policy at any time. Changes will take effect immediately upon their posting on the website. We will notify you of any significant changes to our policy, either through the email address you have provided us or by placing a prominent notice on our website.

Contact Information

If you have questions or concerns regarding this Privacy and Cookies Policy, please contact us via the details provided on our “Contact Us” page. Your feedback helps us improve our policies and practices to ensure the highest level of privacy protection.

Effective Date

This policy is effective as of [insert effective date], and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.